It is important to note that you have the right to receive a 14-day notice before your electricity supply can be disconnected due to non-payment. Additionally, if you are unable to pay your outstanding balance, you have the option of setting up a payment plan. This allows you to pay off the amount you owe over a period of time, but please be aware that the payment plan does not cover your current charges.

We urge you to take action and seek assistance if you are experiencing financial difficulties to avoid any disconnection of your essential gas or electricity services.

For more information about the ban, click here.

This message has been brought to you by our Utility Assistance Program.