April 30, 2025 — Bruce and Grey Counties, ON — The United Way of Bruce Grey is alerting residents to important changes for electricity consumers in the region.

First, the annual winter disconnection ban for residential customers ends on April 30, 2025. Customers who have fallen behind on bill payments may have already received a reminder or disconnection notice to take effect on or after May 1^st. Support programs are available for customers who need assistance with their bill payments. Low-income customers should call 211 to connect with a program as soon as possible.

Consumers should also, be aware that there are a growing number of scams aimed at energy consumers during the end of the disconnection ban.

Secondly, the summer time of use pricing in Ontario will come into effect on May 1, 2025. These updates to the Time-of-Use (TOU) electricity rates could help households better manage their energy costs — an important consideration as many families continue to navigate financial challenges.

Ontario Energy Board (OEB),  notes, starting May 1, off-peak electricity rates — when electricity is cheapest — will now apply for longer evening hours and more weekend time, giving consumers more flexibility to shift their usage to lower-cost periods. The off-peak price is the  will be lower than the previous rate, while mid-peak and on-peak prices are seeing slight adjustments.

New TOU Pricing Breakdown:

• Off-peak (7 p.m. to 7 a.m. weekdays, all weekends and holidays): Lowest rate
• Mid-peak (7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. weekdays): Slightly reduced
• On-peak (11 a.m. to 5 p.m. weekdays): Highest

Time-of-Use pricing encourages households to use electricity when demand is lower, helping reduce strain on the system and allowing families to save money. Shifting high-energy activities — like doing laundry, running dishwashers, or charging electric vehicles — to off-peak periods can result in significant monthly savings.

Why This Matters:

“The cost of living continues to be a major concern for our communities,” says Francesca Dobbyn, Executive Director of United Way of Bruce Grey. “Understanding when electricity is cheapest allows families to make smarter energy choices, saving money that can go toward essentials like food, rent, or transportation.”

As part of our ongoing commitment to financial literacy and energy assistance programs, the United Way encourages residents to review their hydro bills carefully, explore the available TOU or Tiered rate plans, and adjust household routines where possible to maximize savings.

Need Help Managing Your Energy Costs?

Local programs are available to provide energy support services, including advocacy and emergency assistance for residents facing challenges with their utility bills. These programs can help you explore bill payment options, energy conservation initiatives, and financial assistance for low-income households.
To find a program near you, call 211. For more information about Time-of-Use (TOU) electricity rates, please visit Ontario Energy Board – Electricity Rates.