Each year, the Winter Disconnection Ban runs from November 15th to April 30th. During the ban, electricity and gas distributors can continue to charge late payment fees on past due amounts.

If you haven’t been able to keep up with your energy bills, you may receive a disconnection notice. It’s important to know that distributors must follow a pre-determined process before disconnecting your electricity or natural gas for non-payment, including minimum notice periods.

For more information on the ending of the Disconnection Ban, visit the OEG at: https://www.oeb.ca/newsroom/2022/end-disconnection-ban

It’s your responsibility to pay your electricity or natural gas bill on time. We recommend making regular payments all year. If you can’t, the most important thing to do is to stay in contact with your electricity or gas distributor and make payment arrangements, or, if you are low income, see if you qualify for financial assistance.

For more information on assistance programs for low income families, please visit:
https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs

For more information about the United Way of Bruce Grey Utility Assistance program, please visit:
https://unitedwayofbrucegrey.com/services-offered/utility-assistance-program/

For all other utility related assistance programs, please call 211 to learn about programs that may be available in your area.