The day-to-day expenses that everyone pays are higher than ever. Everyone is feeling the pinch, and it can be especially hard for people with low-incomes.

Choices have to be made on what to pay for

People on a low-income have to choose what they will spend their money on. Some have to choose rent over food or heat over medication. The cost of living is making it impossible to live a normal life.

In January and February of 2025 the United Way provided $5 500 in utility support, in 2026 we’ve provided $23 250 in support. That’s an increase of over 300%

New clients looking for support at United Way

The United Way Bruce Grey has been seeing an increased number of new clients for its Utility Assistance Program. Some clients who used to donate to various local charities are now seeking help themselves. There are also cases where people have lost a loved one or unforeseen things have happened in their lives, which has reduced their income.

Rises in prices is getting out of hand

The fuel to heat a home is becoming even more unaffordable. Grocery prices have doubled for many families. The price of gas for cars in Ontario is reaching new heights. This is happening locally, provincially, and nationwide.

This graph shows the vertical price jump of furnace oil in Canada. From $1.60 per liter at the end of January to $2.29 per litre in mid-March. That’s a 43% increase! The United Way’s grant of $700 would purchase 437.5 litres in January, but only 305 in March, and that’s not including the taxes.

Support from United Way

For people needing support – Call 211. The United Way of Bruce Grey’s Utility Assistance Program provides grants of $700 per utility to low-income residents.  The accounts need to be in arrears or are at risk of disconnection, or are already disconnected. Full details on how each program works is below:

To apply:

• Call 211 for furnace oil, propane, or cord-wood
• Call 1-855-487-5327 for the LEAP Program for Hydro One, Wyse Meters (other apartment metering companies), and Enbridge Gas

Westario customers looking for assistance regarding their Westario arrears can do the following:

• Contact Bruce County directly – 1-800-265-3022
• Fax or drop off an application (Bruce County Human Services, P.O. Box 399, 30 Park St Walkerton, ON N0G 2V0)
• Fax: 519-881-4324
• Westario application is on the Bruce County website
• You must be in the arrears

Applicants must meet strict income guidelines to be eligible for this program.  It is hoped that the one-time help will provide the clients with the ability to maintain their utility needs moving forward, but we are seeing people return to the program year after year..

Click here for more information on the Utility Assistance Program.